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Terms of Use and Grievance Redressal Policy

 

Terms of Use and Grievance Redressal Policy:

Our website information cannot be shared without prior approval by writing to us through Contact Us page. Complaints raised by customers are dealt with courtesy and on time. Customers are fully informed of avenues to escalate their complaints/grievances within the organization and their rights to alternative remedy, if they are not fully satisfied with the response to their complaints, write to us at [email protected] For unresolved grievances, all court cases will be have to be lodged in the court of New Delhi, India.

Refund & Cancellation Policy:

– Tours cancelled before 30 days of departure will draw 10% of Package Amount as Cancellation Charges
– Tours cancelled within 30-21 days of departure will draw 25% of Package Amount as Cancellation Charges
– Tours cancelled within 20-11 days of departure will draw 50% of Package Amount as Cancellation Charges
– Tours cancelled within 10-7 days of departure will draw 75% of Package Amount as Cancellation Charges
– Tours cancelled within 7 days of departure will draw 100% of Package Amount as Cancellation Charges